客服系统改版

客服系统改版

Ansys Discovery

Ansys (Synopsys) is the world’s largest engineering simulation company with over $2.5 billion in annual revenue.

TYPICAL USER

Mechanical engineers

SCENARIO

Run variation study to find the best design

GOAL

Increase efficiency Reduce learning curve

MY ROLE

Product design

TEAM

PM Frontend Dev Backend Dev

TIMELINE

2 months
客服系统是什么?

3D design software that allows engineers to quickly explore and test ideas with real-time simulation early in the development process.

Challenge

Pop-outs clutter for Variation Study

查看与操作是交织在一起的,与其放在2个页面不断切换,我们将他们结合在一起

Initial research

Understanding logistics

查看与操作是交织在一起的,与其放在2个页面不断切换,我们将他们结合在一起

Help docs

PM meeting

客服系统是什么?

Replace pop-outs with tabs

Iteration 1

Removed overlapping pop-outs

Some actions are better grouped together

Still limited by space, hard to manage 100+ variations

Deep research

Understanding user flow

To validate and truly understand the user flow, I did further research. This time, I was able to find the training recordings and conducted 2 informal interviews to get some deep insights about the flow.

Training recordings

ACE interview (ansys customer excellence)

Proxy user

Restructured around users’ mental models

Full-screen view for better clarity

Iteration 2

More space and better clarity

Streamlined workflow

Users need model context while setting up parameters.

Window view & dynamic display

Final Iteration

Highlights parameter on hover

Auto expands for other tabs the first time

数据效果

平均任务处理时间

Reduce learning curve &
Improve efficiency

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